Policies & Disclosures

Grove Collaborative Referral Program Policy

Effective Date: January 1, 2020

Grove Collaborative operates an ecommerce service and related services through grove.com, grove.co, mobile applications, and related sites accessible to mobile devices, tablets, and other connected devices (collectively, the “Grove Collaborative Service” or “Service”). As used in this policy, “Grove Collaborative” refers to Grove Collaborative, Inc. and its subsidiaries. We may refer to Grove Collaborative as “we”, “us”, or “our”. We may refer to you as “consumer”, “you”, or “your”.

This referral program policy is incorporated into and is subject to the Grove Collaborative Terms of Service. Capitalized terms used in this referral program policy but not defined have the meaning set forth in the Grove Collaborative Terms of Service.

Subject to this referral program policy, Grove Collaborative may offer you the ability to earn credits or discounts (“Referral Credits”) toward future shipments of products from Grove Collaborative when you invite friends to purchase from the Service (the “Referral Program”).

Referral Program Details

You may invite friends, family members, or colleagues whom you personally know (“Friends”) to purchase from the Service. You will earn Referral Credits for Friends who are not existing customers of the Grove Collaborative Service and who are first-time customers as a result of your Authorized Invitation (as defined below). You may refer a maximum of 50 Friends throughout the entirety of the Referral Program, but we reserve the right to increase or decrease that maximum for certain partners in our sole discretion as authorized in writing.

You must include your personal unique referral link (“Personal Link”) in your invitation, or you must invite your Friends through one of the invitation mechanisms that we authorize through our Service or on our social media platforms (each, an “Authorized Invitation”). You will not earn Referral Credits based on invitations that are not Authorized Invitations.

You will not be eligible for Referral Credits unless you have established an active account on the Service and placed an order before your Friend uses your Authorized Invitation to make a purchase. You will only receive Referral Credits for each of your Friends’ first qualifying purchase (as described in the Authorized Invitation or elsewhere on the Service) made as a result of your Authorized Invitation within six (6) months from the date that you sent the Authorized Invitation. If your friend does not follow the directions in the Authorized Invitation, you may not receive Referral Credit.

Referral Credits are not transferable, may not be auctioned, bartered or sold, may not be pooled with other members’, and expire six (6) months after issuance.

Referral Credits will appear in your account within approximately 24 hours after one of your friends makes their qualifying purchase and we ship their purchased products. Referral Credits may only be used on grove.co and may not be used on any other website.

Restrictions

You may not refer yourself or create multiple, fictitious or fake accounts with Grove Collaborative or any social media service that we determine in our sole discretion violates the spirit and intent of our Referral Program. You may not (i) tamper with the Referral Program, (ii) act in an unfair or disruptive manner, or (iii) use any system, bot or other device or artifice to participate or receive any benefit in the Referral Program. This includes but is not limited to a general prohibition on posting of your Personal Link or any other referral codes on any website or social media platform which offers the referral code to anyone other than Friends if we determine in our sole discretion that your posting circumvents the spirit and intent of the Referral Program. You may not post on public websites “recipes” designed to instruct the general public how to commit fraud, increase your Referral Credits, or circumvent the spirit and intent of the Referral Program. You may not share any referral code other than your Personal Link or another then-current authorized referral code. You may not conduct your own promotion in connection with our Referral Program. You may not engage in any promotional, marketing, or other advertising activities on behalf of Grove Collaborative or any other third parties, including by using any trademarks of Grove Collaborative or other third parties.

You may not use the Program to violate any law, infringe or violate the rights of any third party, or otherwise act in a manner that is deemed harassing, harmful, illegal, hateful, obscene or outside the spirit and intent of the Referral Program.

We reserve the right to void referrals and Referral Credits if we suspect that the referrals or Referral Credits were earned in a fraudulent manner, in a manner that violates this policy or the Grove Collaborative Terms of Service, or in a manner otherwise not intended by Grove Collaborative. If we believe that a referral code associated with your account was used in such a manner, we have the right to remove all Referral Credits associated with that account and remove you from the Service.

The Referral Program is void where prohibited by law. Grove Collaborative reserves the right to modify or terminate the Referral Program at any time, although (subject this refund and referral policy) Referral Credits accrued shall be valid for six (6) months from the date of posting. Should there be any tax liability for the accumulation and/or use of Referral Credits, such taxes are your sole responsibility. You understand that your account may not accurately reflect the Referral Credits you have actually earned. Grove Collaborative will have no liability for any errors displayed in your account with respect to Referral Credits. If you have any questions regarding the Referral Program, please contact us at support@grove.co.